Shipping and tracking

Dear valued customer,

We ship Domestically and Internationally to Singapore, Thailand, Brunei Darussalam, Indonesia, Philippines, Myanmar, China, Hong Kong, South Korea, Japan, India, Australia, New Zealand, Qatar, Saudi Arabia, Iran, Jordan, Egypt, United Arab Emirates, Turkey, Spain, Portugal, Germany, Russia, Netherlands,  Finland and USA.

For International customer, you can contact us if you need further assistance .

ORDER COMFIRMATION

Once order made and payment completed/cleared, you will receive an order processing note with order details via email. The email sent is considered as confirmed order and will be process. PLEASE MAKE SURE YOUR EMAIL ADDRESS AND CONTACT DETAILS IS CORRECT ESPECIALLY THE SHIPPING ADDRESS. We are not responsible for delayed order delivery due to incomplete or wrong contact details.

 *Any changes in the order made after 24 hours will not be entertain.

SHIPPING AND HANDLING

Kindly take note that we will process and send out all order within 1 to 3 working days for non embroidery order after payment is received. For embroidery orders, they will be send out as soon as the embroidery completed (Estimated 3-4weeks).

Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out.

  • 1 – 3 working days for West Malaysia
  • 3 – 7 working days for East Malaysia
  • 3 – 7 working days for International

Deliveries will be made via our designated carrier. We reserve the right to change the delivery charges without prior notice. Please take note that the delivery charges are based on per transaction per delivery. We are not responsible for any delays caused by destination customs clearance processes.

*All product/items will be shipped using EasyParcel service. EasyParcel is a service provider that linked with multiple courier company Domestically and Internationally as we want the best for our customer worldwide.

*We are not responsible for any delayed or missing courier after we handed over the parcel to the courier company.

The courier that will be use for delivery are as follow:
https://easyparcel.com/my/en/couriers/

TRACKING

Once an order is completed and sent to the courier company, you will receive an SMS with the tracking number and tracking link from EasyParcel like this:

You can also track your shipment at https://easyparcel.com/my/en/track/ using the tracking numbers that u have received.

Thank you for purchasing with Mediflexx.my and we really appreciate your support!